: Canada-Winnipeg-The Fairmont Winnipeg
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues.
Answers all calls to the hotel, external, and from within the hotel, internal
Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information
Provides concierge information to guests as required
Takes all In Room Dining orders
Handles guest concerns and follows up to ensure satisfaction
Ensures overall guest satisfaction while exceeding expectations whenever possible
Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest
Works with positive attitude at all times
Creates strong team working relationships with other departments
Prioritizes all work and handles multiple tasks at one time.
Uses professional verbiage at all times
Follows responsibilities for key assignment and return procedures
Routinely checks incoming faxes and stamps outgoing mail
Runs hourly reports to back up hotel information
Acts as a member of the Primary Emergency Response Team and follows all emergency procedures when required
Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
Adheres to the hotel’s environmental policies and procedures.
Previous switchboard experience is an asset and/or previous Rooms Division experience
Typing skills at a minimum 50 words per minutes
Computer skills including basic knowledge of Excel, Word required
Working knowledge of Opera Property Management System, and Micros is an asset
Must have a strong focus on guest service/satisfaction, and exceeding expectations
Positive attitude, service-oriented, team player and self-motivating
Must be resourceful when handling requests for information
Excellent English communication skills both verbal and written
Ability to multitask, prioritize and work under pressure
Post-secondary diploma or currently enrolled in Hospitality Program is an asset
Fluency in a second language an asset
Concierge knowledge of Winnipeg is an asset
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Occasional standing, kneeling, pushing, pulling, lifting
To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
: Rotating / Shift Work
: 12.Jan.2018, 10:59:00 AM
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