Training Manager

Full Time | 15 days

Job Summary

Full Time

$77,688 Average salary of similar jobs | Check Salary...

Job Description

Training Manager (ID# 48315) San Francisco, CA 
     
Category:  Administrative/Support Services
Job Type:  Full Time
 
Minimum Experience:  3+
Required Education:  High School Diploma
 
Job Description

Be an integral part of the fast growing WSP Mobility Operations organization that meets our client’s objectives and solves their challenges.
 
At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach- and yours as a WSP employee. Come join us and help shape the future!
 
WSP is currently initiating a search for Training Managers for our Customer Service Centers and Back Office Systems for multiple locations. These roles are contingent upon contract award.
Duties and Responsibilities:
  • Responsible for the planning, developing, delivering, and evaluating the program and required training programs for all staff associated with our clients site.  At the Operations Center, the team is responsible for the management of the training programs for 50+ customer contact center, Customer Walk-Up Centers, and other back-office operations functions.
  • Participate in interviewing, onboarding, and new hire training processes.
  • Create and maintain all program-related training documentation and materials
  • Create a positive atmosphere conducive for effective learning and efficiency in contact center and other operational aspects
  • Develop and facilitate ongoing, professional, and leadership development  training

Job Requirements

Talent is the essence of meeting our client’s objectives, goals and challenges.  If this sounds like a fit for you, we’d love to have that first discussion of you joining our team.
 
Minimum Qualifications:
  • 3+ years of Training Management experience
  • 5+ years of general management experience
  • Excellent client communication and organization skills

 
Preferred Qualifications
  • Training and/or management experience in tolling operations.

 
About WSP USA
 
WSP USA is the U.S. operating company of one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 7,000 people in 100 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com/usa
 
WSP provides a progressive mix of benefits including medical, dental 401k and long term disability focused on a providing health and financial stability throughout the employee’s career.
 
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base.  Your daily contributions to your team will be a key piece in our meeting client objectives, goals and challenges, are you ready to get started? 
 
WSP USA (and all of its US companies) is an Equal Opportunity Employer
Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status
 
The selected candidate must be authorized to work in the United States.

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