Technical Support Representative

Fredericton South New Brunswick Provincial Government, NEW BRUNSWICK | 7 months
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Job Summary


Job Description

Technical Support Representative

Location: Moncton, NB

Salary: $17.70/hour

Contract: 6 months with possibility of extension 

Kelly Services is currently looking for a Technical Support Representative for one of our top clients in Moncton, New Brunswick.

In this role, you will provide real time first level technical support to end users. You will answer, support, and provide follow up on critical issues as required.

Job Responsibilities Include:

  • Working with end users to identify computer problems and advising on the solution
  • Logging and keeping records of end user queries
  • Work closely with peers and other information systems
  • Effectively work with external customers who may have varying degrees of technical proficiency

Job Requirements:

  • 1-3 years of Customer Service experience with particular emphasis on technical issue resolution
  • Post-secondary IT related diploma
  • Excellent communication skills
  • Able to resolve conflicts or problems as required over the phone
  • Ability to work as a team and independently in a changing work environment

As a Kelly employee, you’ll have access to premier perks, including:

  • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
  • Group insurance options*
  • Service bonus plan
  • Holiday pay plan
  • Weekly electronic pay options
  • Online training campus that provides more than 3,000 free courses to help improve and develop skills
  • Exclusive online employee community
  • Employee assistance program available at no cost
  • Corporate discounts

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