Tech Line Analyst - Auto

Markham East, ONTARIO | about 1 month

Job Summary

Markham East
Honda

$166,666 Average salary of similar jobs | Check Salary...

Job Description


The role of the Tech Line Analyst – Auto is to assist Honda/Acura dealer technical staff with the troubleshooting of complex mechanical and electrical contentions and report any recurring quality or technical problems internally. The role will support, coach and mentor dealer fixed operations staff to ensure prompt and accurate diagnosis and repair instructions. Review escalated Tech Line files to ensure quality and that Fix it Right the First Time is achieved. The Tech Line Analyst will ensure the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customers satisfaction.

 

RESPONSIBILITIES:

  • Receiving calls from the Dealer network and ensuring the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customer satisfaction.
  • Completing technical training using dedicated time slot during the month set by the Supervisor
  • Participate with bi-weekly meetings with Tech Line, QE, and Field Engineering Staff to discuss product and Zone Related Dealer Concerns while providing adequate flow & exchange of information.
  • Monitoring and maintaining Individual Age of Case Closing Ratio of 70% or higher.
  • Participating with New Model Service Study Meetings, Train the Trainer, Service Manual Validation, and Dealer Meetings when required. This will include travel to the USA, Mexico, Japan or where the business needs are required.
  • Participating in product modifications, updates and campaigns as required.

 

QUALIFICATIONS:

  • Post-secondary degree or diploma related Automotive engineering required
  • Certified Automobile Licensed Technician (310S) is required
  • Inter Provincial accreditation (Red Seal) is a must
  • 5 – 10 years of experience as a Certified Technician, Lead Tech or Shop Foreman in a dealership environment is required
  • Must have strong Automotive diagnostic knowledge of current technology
  • The ability to build collaborative working relationships with internal colleagues and dealers
  • The ability to interpret detailed technical product specifications, which change with new product introductions or product modifications to quickly and effectively resolve problems
  • Understanding Honda acronyms, factory & internal processes
  • Must have strong analytics, problem solving and decision making skills
  • Advanced computer skills (MS Office suite) is preferred
  • Must have excellent verbal and written communication skills. Bilingual in English & French would be an asset
  • The ability of work in a fast paced environment is a must

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.

 

If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca   or call (905)888-4331.

 

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