Sr. Bilingual Customer Service Rep (English/French)

Full Time | Cambridge East, ONTARIO | about 1 month

Job Summary

Full Time
Cambridge East
CPG Connect

Job Description


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Sr. Bilingual Customer Service Rep (English/French)
Job Posting Category: Experienced Professionals (1+ years)
Career Level: Experienced (Non-Manager)
Industry: Packaged Goods
Job Category: Customer Service
Years Experience: 2-4 Years
Job Type: Full-time
Posting Date: February 02, 2021
Job Location:
Cambridge, ON
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Job Description

Sr. Bilingual Customer Service Rep (English/French)

Our client, a leading Health Care Products Company, located in Cambridge, ON is looking to hire a Sr. Bilingual Customer Service Rep (English/French).

Reporting into the General Manager, the Sr. Bilingual Customer Service Rep will be responsible for taking inbound calls, and interacting with customers and team members to address inquiries and resolve issues.

The successful candidate will be talented at connecting with people, and be a team player!

Responsibilities:

  • Interact with customers via phone, email, online chat, or in person to provide support and information on products, warranty and returns
  • Process orders, forms, applications, and requests
  • Ensure customer satisfaction by responding to and resolving customer questions and complaints
  • Keep records of customer interactions, transactions, comments and complaints
  • Provide feedback on the efficiency of the customer service process and systems
  • Communicate and coordinate with colleagues as necessary
  • Perform other related duties as assigned

Requirements:

  • Bilingual in French and English, both Verbal and Written
  • Prior work experience in Customer Service
  • Post-secondary college or university degree or relevant work experience
  • Experience working in appliances, hand-held tools, chemicals, medical products, or at a technology company would be an asset.
  • Experience with a CRM system (Saleforce an asset)
  • Excellent working knowledge of MS Office, Word, Excel and Outlook
  • Ability to comprehend and respond accurately/clearly to inquiries
  • Ability to ask appropriate and relevant questions to identify customer needs

Skills:

1.Communication Skills:

  • Excellent communication skills including active listening

2.Service Oriented:

  • Service-oriented and able to resolve customer grievances
  • Ability to stay calm when customers are stressed or upset

3.Problem Solving:

  • Problem solving skills to walk a customer through a product and identify corrective action

4.Customer Focused:

  • Maintains a positive, empathetic and professional attitude toward customers at all times
  • Genuine, down to earth, empathy, compassion, positivity
  • Natural ability to understand and connect with people

5.Organized:

  • Exceptional attention to detail, with ability to keep an organized record of customer interactions, transactions, comments and complaints

6.Interpersonal and Teamwork:

  • Excellent interpersonal and team skills

7.Self-Motivated:

  • High degree of self-motivation and accountability, makes decisions and takes initiative

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