Service Coordinator

Full Time | Calgary, ALBERTA | 5 months | Deadline: Ongoing
This position has expired. Do not apply!

Job Summary

Full Time
Calgary
Siemens

$58,739 Average salary of similar jobs | Check Salary...

Job Description


Service Coordinator-013446

Description

Siemens Canada is building tomorrow’s talent. That’s Ingenuity for life.
For more than 100 years in Canada, Siemens has been offering engaging and sustainable employment opportunities to those shaping our future. It’s our tradition to promote lifelong learning, develop talent and recognize success.
Siemens is proud to be one of Canada’s Top 100 Employers seven times, one of Canada’s Greenest Employers five times and one of Canada’s Top Employers for Young People 2016.

Approximately 5,000 employees in Canada work together to deliver solutions for sustainable energy, intelligent infrastructure, healthcare, and the future of manufacturing. We stand for engineering excellence, innovation, reliability and responsibility.

Responsibilities:

  • Provides support, information, prioritization and coordination of activities and resources across branches, the Zone Operations Center and Digital Service Center. 
  • Handles incoming customer service requests via the phone or email, resulting in a service work order to begin the scheduling and dispatching process.
  • Schedules and dispatches activities and resources to execute Service Agreements and customer requests.
  • Handles decisions regarding the scheduling and movement of resources and material. Schedules and dispatches resources to meet customer expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.
  • Proactively follows-up with customers after completion of services to ensure a high level of satisfaction with quality of work received.
  • Arrange all necessary materials, documents, tools and equipment to complete tasks 
  • Monitor progress on jobs via feedback from Technicians on a regular basis and take action 
  • Ensure on a weekly basis that all the necessary information documentation files, works reports, timesheets etc… provided by the technician is recorded on SAP 
  • Ensures weekly billing
  • Coordinate close daily general tasks, take service calls, dispatch a group of Technicians



Qualifications


  • Field service dispatch experience 
  • SAP knowledge 
  • Time management ability and must be a true Team Player
  • Bilingual French and English Written and Spoken
Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay, great benefits, and a global network offering real opportunity for growth and advancement.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.
By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.

 

 

 



Job
 Customer Services
Primary Location
CA-AB-Calgary
Organization
 BT Building Technologies
Schedule
 Full-time
Unposting Date
 Ongoing

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