Service Center Manager I

Full Time | Cambridge East, ONTARIO | 6 months
This position may have expired!

Job Summary

Full Time
Cambridge East
Fedex Freight

Job Description

Service Center Manager I
Full Time
N3H 1Y2


Responsible for leading service centre employees. Ensure customer satisfaction by moving all shipments on time and damage free, while observing company and regulatory policies and procedures.


• Establish and maintain effective working relationships involving communication 
• Ensure that daily pre-shift meetings take place with all employees every day
• Communicate and align the service centre’s culture and operating plan with FedEx Freight’s vision and mission promoting organizational change
• Lead employees in knowledge and skill development; monitor all education activity and mentor involvement
• Convey clear expectations and hold people accountable for achieving goals, apply applicable corrective action when necessary to redirect employees
• Responsible for the clean and safe working condition of the facility and equipment
• Participate in the centre health and safety committee and support their activities
• Ensure all security measures are taken to protect employees, freight, equipment, and the facility
• Provide operational support to the sales team to promote revenue growth and optimize the customer experience
• Continually review centre’s shipment volume, dock layout, pickup and delivery routes, staffing plan, equipment utilization, and other processes to ensure optimal effectiveness and efficiency while meeting customer’s needs; create action plans as required to address opportunities
• Lead employees in maintaining all service centre processes as outlined in operations procedures to ensure all shipments stay within the designated operating cycle
• Lead employees in proper freight handling practices, including all claims prevention, hazardous materials, over-short-damage, freight analysis requirements and use of tools and equipment
• Review and monitor all production and efficiency measurements as reported in various measurement formats and create action plans for any opportunities
• Search for ways to improve by communicating with and involving service centre employees
• Manage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicable
• Review invoices, controllable cost report, and any other financial statements to measure business performance against budget and reduce costs when possible
• Work with general office and Operation Support to ensure consistency and compliance in all service center task requirements and expectations
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required


• Minimum Grade 12 education
• College Diploma or University Degree preferred
• Must possess a minimum of 3 years of experience in the transportation industry in an operations leadership role


• Must possess thorough knowledge of LTL industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
• Knowledge of company policies and procedures, preferred
• Proven leadership and interpersonal skills
• Must be multi-tasked oriented and possess good organizational skills
• Knowledgeable in Microsoft Office (Word, Excel, PowerPoint), Internet
• Excellent communication skills (written and verbal)


This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.


Similar Jobs

Similar Jobs