Service Center Manager I

Full Time | Cambridge East, ONTARIO | 6 months
This position may have expired!

Job Summary

Full Time
Cambridge East
Fedex Freight

Job Description

600699BR
Service Center Manager I
Full Time
Management
Cambridge
Ontario
Canada
N3H 1Y2
No

GENERAL PURPOSE


Responsible for leading service centre employees. Ensure customer satisfaction by moving all shipments on time and damage free, while observing company and regulatory policies and procedures.


ESSENTIAL JOB DUTIES & RESPONSIBILITIES


• Establish and maintain effective working relationships involving communication 
• Ensure that daily pre-shift meetings take place with all employees every day
• Communicate and align the service centre’s culture and operating plan with FedEx Freight’s vision and mission promoting organizational change
• Lead employees in knowledge and skill development; monitor all education activity and mentor involvement
• Convey clear expectations and hold people accountable for achieving goals, apply applicable corrective action when necessary to redirect employees
• Responsible for the clean and safe working condition of the facility and equipment
• Participate in the centre health and safety committee and support their activities
• Ensure all security measures are taken to protect employees, freight, equipment, and the facility
• Provide operational support to the sales team to promote revenue growth and optimize the customer experience
• Continually review centre’s shipment volume, dock layout, pickup and delivery routes, staffing plan, equipment utilization, and other processes to ensure optimal effectiveness and efficiency while meeting customer’s needs; create action plans as required to address opportunities
• Lead employees in maintaining all service centre processes as outlined in operations procedures to ensure all shipments stay within the designated operating cycle
• Lead employees in proper freight handling practices, including all claims prevention, hazardous materials, over-short-damage, freight analysis requirements and use of tools and equipment
• Review and monitor all production and efficiency measurements as reported in various measurement formats and create action plans for any opportunities
• Search for ways to improve by communicating with and involving service centre employees
• Manage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicable
• Review invoices, controllable cost report, and any other financial statements to measure business performance against budget and reduce costs when possible
• Work with general office and Operation Support to ensure consistency and compliance in all service center task requirements and expectations
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required


BASIC QUALIFICATIONS


• Minimum Grade 12 education
• College Diploma or University Degree preferred
• Must possess a minimum of 3 years of experience in the transportation industry in an operations leadership role



OTHER QUALIFICATIONS


• Must possess thorough knowledge of LTL industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
• Knowledge of company policies and procedures, preferred
• Proven leadership and interpersonal skills
• Must be multi-tasked oriented and possess good organizational skills
• Knowledgeable in Microsoft Office (Word, Excel, PowerPoint), Internet
• Excellent communication skills (written and verbal)


DISCLAIMER


This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

06:00

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