Senior Health Business Consultant I - TELUS Health

Victoria North, BRITISH COLUMBIA | 11 months
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Job Summary

Victoria North

Job Description

Senior Health Business Consultant I - TELUS Health - HEA03515-18



Be a part of a transformational journey with innovative talent and leading edge technologies?

Join our team

Our mission is to enable healthcare transformation by providing innovative and proven solutions for managing, coordinating and delivering sustainable, high quality care. Using our proven integrated technology and consulting services, we eliminate barriers to access to information across the care continuum to empower consumers and help shift the focus of care from remediation to prevention and wellness.

The TELUS Heath - Patient Engagement team works with large public section organizations to deliver provincial wide solutions and are looking for experienced business analysts to support complex projects in a client facing environment.

Here’s the impact you’ll make and what we’ll accomplish together

You’re a doer not a talker, and are determined to be on the leading edge and shake things up. It’s a crazy competitive place with a lot of uncertainty but you’re a pioneer; a progressive, hands-on, roll-up-the-sleeves kind of person. You have a proven track record of effective business analysis support on client facing projects and are ready to take on your next challenge.

The successful candidate must be a highly motivated self-starter that can cultivate strategic partnerships, assess user business needs to design and build strong business processes that will translate into system requirements and design, collaborate with initiative project manager(s) and work stream leads to ensure effective communication and implementation of clinical system solutions, business processes and operational functionality to ensure the objectives of client projects are achieved.

Here's how
  • Requirements definitions through the assessment and interpretation of business, clinical, and end user needs and requirements, and translate specific portions of the requirements into specific system requirements
  • Requirements documentation by facilitating discussions and documenting solution requirements, design, testing implementation, training and support procedures; fact finding, team facilitation - combined with a basic understanding of business/clinical systems
  • Impact/gap analysis by assessing and documenting the business/clinical impact of options related to system features/functions, configuration and workflows
  • Options assessments by supporting the project manager with impact analysis of alternatives and assists with developing recommendations to meet project deliverables
  • Process development and documentation of end to end business workflows related to the initiative and support the ongoing operational support for the solution; lead process/workflows process development to ensure an ongoing and sustainable improvement process in support of the program’s goals and objectives
  • Quality management through participation in system validation processes and support the project manager in tracking and resolution to go live acceptance
  • Project administration support for project manager by supporting the creation of status reports, issues/risk tracking, and schedule management
  • Work collaboratively - under the guidance of the project manager - with business stakeholders, vendors, technical resources and external customers to deliver reliable consistent and customer focused implementations


You're the missing piece of the puzzle

  • Graduate or undergraduate degree in Business Administration, Health Informatics, Engineering, Computer Science, Statistics, Health Management, clinical profession or related discipline
  • Bachelor degree in Business, Communications or equivalent work experience, management consulting preferred
  • Process improvement and change management
  • Minimum 5 years’ relevant experience as business analyst and/or business consulting position in a service operations or consumer business environment
  • Minimum 2 years’ prior experience in healthcare with a particular focus on clinical system/IT implementation
  • Experience in Microsoft (MS) Office tools used for project management - specifically MS Project, MS Word, PowerPoint, Excel and Visio
  • Experience assessing business and clinical needs and building consensus between groups with divergent needs and viewpoints
  • Demonstrated understanding of the dependencies impacting a successful clinical implementation including but not limited to Privacy & Security, System Readiness, Business Readiness, Change Management, Issue Management, Training & Operational Support
  • Demonstrated capacity for problem solving, analytics, and making sound recommendations to key stakeholders
  • Willingness to travel
  • Experience working with large government clients or health care organizations

  • Lean Six Sigma certification (or equivalent) desirable

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?
At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.


Primary Location
: CA-BC-Victoria

: Full-time

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