SAP Integration Manager

Full Time | Ottawa West, ONTARIO | about 1 month

Job Summary

Full Time
Ottawa West
CGI

$50,459 Average salary of similar jobs | Check Salary...

Job Description


Your future duties and responsibilities:

• Participate in on-site support of SAP systems to end users.
• Provide ongoing support, monitoring and operation of the Solution including the identification of enhancements for SAP.
• Use of document tools such as SAP Solution Manager.
• Perform a variety of SAP-related problem analysis and monitoring tasks.
• Perform initial problem analysis including prioritization and triage.
• Respond appropriately to SAP user requests and problems.
• Maintain liaison with end users and technical staff to communicate the status of problem resolution to end users.
• Support, design and development financial and operational reports to support business processes and data integrity.
• Develop, implement, and/or participate in the preparation of procedure manuals and documentation for service desk use;
• Undertake knowledge transfer activities for the Solution team members and end users, including on-the-job training and one-on-one coaching.
• Perform other related duties incidental to the work described herein.

Deliverables

• Documented resolution of Solution production incidents via service tickets using the SAP Solution Manager application and other tools.
• Knowledge transfer activities, with supporting documentation

Reporting Requirements

• Monthly Status Report.
• A Knowledge Transfer Plan.


Required qualifications to be successful in this role:

• 10+ years of experience performing a variety of SAP-related problem analysis and monitoring tasks, monitor SAP application management systems and respond appropriately to user requests and problems;
• Develop, implement, and/or participate in the preparation of procedure manuals and documentation for service desk use;
• Participate in on-site support of SAP systems to end users.
• Current and valid SAP certification
• Must have a Reliability clearance


What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


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