Reporting to the Applications Support Manager, the incumbent is responsible for Level 2 SAP Functional, Order to Cash (OTC) and Purchase to Pay (PTP) support.
2nd Level Support for SAP Functional OTC / PTP modules :
- Perform basic to medium complexity configuration
- Perform basic debugging/bug analysis
- Escalate to other support L2 or L3 team with analysis
- Perform and implement small enhancements
- Responsible to build/maintain training materials in central repository
- Responsible to build/maintain Quick reference guides and FAQ’s
- Maintain internal team documentation – process changes, configuration documents, functional specifications, training documents, etc.
- Perform MASS update (LSMW)
- Coordinate regression testing with Level1 / define scope of regression testing
- Automation of regression testing with IATA automation tool
- Train/coach users on SAP OTC / PTP functionalities
- Execute unit and integration testing
- IDOC monitoring and troubleshooting in liaison with superusers (L1).
- Support for workflow troubleshooting on OTC / PTP
- Use a ticket management system to reflect resolution and other actions
In addition the incumbent will support when possible the SAP ECC platform owner and Level 3 support to develop, implement and maintain best business practice standard operating procedures in line with SAP OTC / PTP standard functionalities.
Qualifications and Skills
- University degree;
- Minimum 5 year experience in SAP OTC/PTP modules;
- SAP OTC/PTP configuration skills;
- Sound knowledge of integration between SAP modules, i.e. OTC, PTP and FI;
- Minimum 5 year experience in SAP MM and SD modules;
- MM Module (Procurement, Inventory, Invoice Verification, Master Data);
- SD Module (Sales Document, Delivery, Billing, Pricing, IDOC/Proxy interface);
- Customer centric focus;
- Knowledge of query reports and mass update tools;
- Training experience would be desirable (including experience with training remote audience via remote communication tools);
- Understanding of ITIL processes;
- Good presentations and communication skills;
- Excellent organizational and multitasking skills, coupled with the ability to work to tight deadlines;
- Excellent PC skills including Microsoft Office software especially Ms Word, Ms Excel;
- Excellent oral and written communication skills in English; Knowledge of other languages would be an asset;
- Oher modules of SAP ECC would be a plus (FI, Workflow, ABAP debug capabilities);
- Automated testing skills are a plus;
- Experience with problem resolution and troubleshooting;
- Airline industry experience candidate will be an asset.
At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:
- Act with integrity and uphold our standards
- Think strategically in support of the global big picture
- Partner and manage to create high performing teams
- Putting people first by acting with a simple human touch
Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
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