Who We Are
It’s an exciting time to begin
a career with Lowe’s! We are one of Canada’s largest home improvement companies
and we continue to focus on our Canadian growth and bringing the Lowe’s brand
closer to the customer.
Wherever we operate, we are
committed to making a meaningful difference in the lives of our employees, our
customers and in the communities in which we live and work.
If you’re a passionate person
who shares our values and is committed to delivering exceptional results for
our customers, we want to meet you! We offer competitive compensation,
comprehensive benefits, a supportive team environment and plenty of
opportunities for personal and career development.
What You Will Do
The primary function of the
Sales Specialist Plumbing is to serve as the store expert on plumbing by
providing detailed product information to both customers and other Lowe's
employees. The Sales Specialist Plumbing is expected to conduct sales
activities and build relationships with customers including promoting and
recommending products, plans, or installation services that match customer
needs, informing customers on pricing, options, or status on pending orders,
keeping shelves stocked and correctly displayed, and coordinating successful
completion of projects and orders. This includes performing order management
duties such as entering new orders for customers, reaching out to vendors on
special orders, tracking and fulfilling orders, and resolving issues. The Sales
Specialist Plumbing is also responsible for providing excellent customer
service through the daily execution of Lowe’s customer service programs,
following up on completed orders to ensure customer satisfaction, and assisting
customers as needed in locating, selecting, carrying, and loading merchandise.
The Sales Specialist Plumbing is also required to maintain a safe and secure
work environment by complying with company policies and procedures for
merchandising, housekeeping, safety, and monitoring for potential theft or
security risks. Lastly, the Sales Specialist Plumbing is responsible for all
other duties as assigned.
What We’re Looking For
Requires morning, afternoon,
and evening availability any day of the week. Required to work a schedule as
determined by sales, customer, and business needs, but may be changed by store
management based on the needs of the store.
Physical ability to move large,
bulky and/or heavy merchandise. Physical ability to perform tasks that may
require prolonged standing, sitting, and other activities necessary to perform
What You Need To Succeed
Ability to read, write, and
perform basic arithmetic (addition, subtraction)
1 year external experience in
customer facing sales OR 6 months Lowe's retail experience.
1 year external experience in a
trade directly related to fashion bath or plumbing.
1 year experience entering and
submitting customer sales orders, including Special Order
2 years’ experience identifying
and selling products based upon customer needs or plans.
2 years’ experience in
providing customer service including identifying and resolving customer
complaints, greeting customers, answering phones, building relationships with
customers, and thanking customers for their business.
2 years’ experience following
up on outstanding or incomplete customer orders, sales, or installs.
1 year experience promoting
product related services and plans such as installation, delivery, credit
financing, or extended protection plans.
2 years’ experience in a sales
environment with required sales goals or metrics.
More About Us
Serving both retail and commercial customers, Lowe's offers
one of the largest selections of home improvement products and is dedicated to
providing exceptional customer service. With over 40,000 products in-stock and
thousands more online, Lowe’s helps customers build, improve and beautify their
0041 - Plumbing
Employment Type II
Lowe’s Canada is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
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