Sales Associate

Full Time | West Toronto Bloor West Village Swansea, ONTARIO | about 1 year
This position may have expired!

Job Summary

Full Time

$71,200 Average salary of similar jobs | Check Salary...

Job Description

Sales Associate
Location: Holt Renfrew - Toronto - Bloor (50 Bloor Street West)
Department: Sales
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 11239


At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments. Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners.


To enhance the customer experience, the Seasonal Associate provides extraordinary service to Holt Renfrew customers and supports the overall selling process.


Specific responsibilities include (but are not limited to) the following:

  • Provide an extraordinary experience to customers on the sales floor, fitting rooms and POS
  • Meet or exceed all goals and targets
  • Effectively implement all sales and events
  • Ensure that department meets or exceeds all merchandising standards
  • Ensure that department meets all Store Readiness requirements including overall maintenance and housekeeping
  • Ensure that fitting rooms are kept clear of merchandise, hangars, tickets and LP tags
  • Re-hang merchandise as per standards and return same to selling floor
  • Alert manager when supplies need re-stocking
  • Remove hangars and tags from Cash Wraps and store appropriately; ensure that all goods are tagged appropriately with LP tags and tickets
  • Closely monitor the number of pieces entering and exiting the fitting rooms 
  • Unload merchandise from trucks using safe lifting techniques; check total number of boxes received against waybills, invoices, packing slips or other documents
  • Carefully inspect all boxes to ensure the seal has not been broken or tampered with
  • Log discrepancies, shortages, or damages and inform the direct manager
  • Determine method of shipping and prepare appropriate paperwork
  • Record contents manually or in computer systems
  • Pack goods and affix labels and shipping instructions
  • Collect and dispose of cardboard, garbage and recyclables
  • Process sales, returns and exchanges using POS equipment
  • Follow all policies and procedures regarding transaction completion and cash handling
  • Adhere to all Loss Prevention policies and procedures
  • Comply with all Health & Safety policies and requirements
  • Perform other duties, as assigned

The ideal candidate:

  • Able to work during the week and weekends from October thru the end of December
  • Excellent customer service skills
  • Retail experience preferred

The measures of success:

  • Store sales and service measurements
  • Growth in number of clients (new and existing)
  • Growth in repeat business from clients
  • Delivery of extraordinary service to customers
  • Leadership behaviours - all employees at Holt Renfrew are expected to:
    • Inspire with Service
    • Lead with Passion
    • Own it with Pride
    • Earn lasting Relationships


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