Conduct initial intake and screening of clients seeking admission
Register clients into HIFIS database, assign bed and provide necessary toiletries
Prepare and provide meal tickets and/or prepared bag lunches according to approved procedures
Record activities and incidents shared communication log and incident report forms in an objective and concise manner
Refer clients to case management, chaplain and program manager as needed
Complete clerical tasks and provide direction to phone inquiries
Contact emergency service personnel as needed, i.e. ambulance, COAST, police etc.
Answer telephone and provide inquirer with necessary direction
Maintain cleanliness of front desk area inside and out
Provide clients with medication bins and return bins to secure medication cabinet
Monitor security cameras and work closely with security and staff to resolve security concerns
Complete incident and communication reports, statistics/cash report before completing shift
Maintain confidentiality with regard to clients/staff and Centre’s records
Work closely with and carry out tasks assigned to you by your supervisor
When necessary call in relief workers according to procedures using on-call list
Bed checks to be done according to approved procedures (nights)
Perform other duties as assigned
Post-Secondary Education in human services related field, i.e. Social Work, Social Services Worker, Community Service Worker, Addictions, Counseling, etc.
Minimum of (1) year of prior related experience in front line social service work, and experience working with marginalized individuals.
Must have the ability to communicate effectively both orally and in writing, possess and exercise good interpersonal skills by displaying tact, courtesy and patience with clients, staff, visitors, and volunteers.
Must have strong skills and experience using Windows, Microsoft Office, HIFIS and/or other case note software
Ability to work with social disadvantaged people
Ability to establish and implement goals and plans for self and clients
Self-motivated and disciplined.
Maturity and ability to exercise sound judgement and boundaries in a shelter environment
Ability to work with marginalized clients that may harbor anger and resentment towards helping professions
Ability to work both independently and under supervision
Ability to lift/move 40 lbs. (18.14 kgs)
Ability to organize and prioritize multiple tasks in a fast-paced environment
Knowledge of Community-based resources
Possess current First Aid, NVCI and CPR certificates
Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the National Canadian Policy Information Centre (CPIC) or through a local police detachment
May require screening through The Salvation Army Abuse Registry
Support for and an understanding of the mission and purpose of The Salvation Army in Canada and the mission statement of The Salvation Army Booth Centre, Hamilton
NOTE: Alternative combinations of education and experience may be considered
This is a very busy 24/7 facility and shifts including days 7:00 a.m. to 3:00 p.m., afternoons 3:00 p.m. to 11:00 p.m., overnight shifts, 11:00 p.m. to 7:00 p.m., on weekends and Statutory Holidays.. includes a ½ hour unpaid meal break and each shift includes 15 minutes for shift change at the beginning of each shift
Interested applicants must respond in writing with a cover letter and resume
We thank all applicants, however, only those candidates to be interviewed will be contacted.
The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.
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