Production Application Support Specialist

Full Time | Downtown Toronto Central Bay Street, ONTARIO | 5 months | Deadline: 18 Apr 2018
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Job Summary

Full Time

$64,833 Average salary of similar jobs | Check Salary...

Job Description

Production Application Support Specialist
Requisition ID
: 18004823
Position Type: Regular
Position Status: Full Time
: Technology
Work Location
: Canada-Ontario-Toronto-483 Bay Street Bell Trinity Sq North Twr 2nd Fl
Unposting Date
: Apr 18, 2018, 11:59:00 PM


Life at CIBC is about not only what you do, but how you do it. Our team shares a strong client-first culture, a commitment to people and communities, and a drive for excellence in everything that we do. We’re on a mission to build the bank of the future, and we’re looking for passionate advisors, innovators, collaborators, and leaders to join us.  To learn more about CIBC, please visit
What You’ll Be Doing
You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Senior Production Application Support Analyst, you will join CIBC’s Technology department to provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi-platform environment.
How You’ll Succeed
  • Analysis & Support: You have the knowledge of and experience defining, implementing changes to, and supporting a production application; Knowledge of activities and tasks for implementing new or enhanced applications into a production environment. Knowledge and utilization of production scheduling, control procedures and maintaining of processing service deliverables; Evaluate service requests to ensure adherence to standards and processes. Coordinate and/or execute implementation plans.
  • Troubleshooting Skills: Identify and resolve small to medium complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
  • Detail Oriented: Monitor and analyze supported services to identify opportunities for improvement and recommends solutions.


Who You Are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

  • You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You can demonstrate experience in: providing production application support and have experience with defining, implementing changes to, and supporting a production application.  You have some experience / familiarity with the majority of the following technology environments: Solace, Apache JBoss FUSE, Zookeeper, strong experience using and supporting Red Hat Linux, or related hardware and software applications; experience with Networking and related technologies/protocols/services (TCP/IP, Routing, DNS, HTTP/S, SSH) knowledge
  • You have strong knowledge of : RedHat Linux Server Administration and understanding of low latency messaging technologies and concept of containers; and have experience / exposure with Programming Skills like Shell scripting, Perl, AWK
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers
Joining CIBC means becoming part of a team that is empowered and encouraged to act like owners, and to do the right thing for the client, every time. We’re a diverse community, operating in an environment that acknowledges our employees’ unique talents, contributions and accomplishments.
  • Thrive in a world of flexibility and enablement
  • Connect as a diverse team and make innovation happen
  • Develop through ongoing learning and growth: Broaden your technical knowledge and expertise through collaboration
  • Prosper through our collective success: Competitive salary, incentive pay, banking benefits, health benefit program, and employee share purchase plan

What You Need to Know
  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We also seek applicants possessing a wide range of abilities and are committed to providing an accessible candidate experience. If you require an accommodation during the application or interview process, please contact
  • You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit 
  • The successful candidate for this role will be required to carry a pager 24/7 - First contact at 2nd level support or escalation point from analysts

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