Parts Agent

Winnipeg Fort Garry NE University of Manitoba, MANITOBA | about 1 month

Job Summary


Job Description


Parts Agent-180006O7



Description

 Parts Agent is a parts advisor for external customers providing telephone support to dealers and customers.
•    Provide customer personal assistance with parts ordering and/or availability issues
•    Provide parts support to dealers when CUMPAS and/or QuickServe systems are not available
•    Telemarketing and promotion of parts programs and specials
•    Promote and participate in sales & marketing efforts for parts and service promotion programs
•    Support and utilize BMS system for coordinating CAC parts operations
•    Communicate pertinent parts information to customers in a timely, effective and personalized manner
•    Actively participate in CAC communication meetings and improvement planning efforts
•    Ability to travel on occasion



Qualifications

 •    Knowledgeable in Cummins and / or similar parts products
•    Capable of processing routine parts requests
•    Ability to communicate technical information effectively
•    Working knowledge of Microsoft Office
•    Excellent customer service skills
•    Strong organizational and time management skills
•    Ability to balance multiple priorities
•    Recognizes opportunities to cross sell or up sell when appropriate
•    Excellent communication skills (active listening, writing, speaking & telephone)
•    Demonstrated ability to work through conflict and use effective problem solving techniques
•    Demonstrated ability to develop & maintain effective working relationships with customers, dealers, suppliers and co-workers
•    Willing to be flexible in order to help meet our business needs
•    Presents himself/herself in an upbeat manner and is engaged
•    Encourages cooperation amongst team members and is a positive influence


Job
 LOGISTICS
Primary Location
 Canada-Manitoba-Winnipeg-Canada, MB, Winnipeg, Cummins Western Canada
Job Type
 Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting
 Oct 13, 2018, 12:51:07 AM
Unposting Date
 Ongoing

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