NiM Expert, Customer Service

Full Time | North York Glencairn, ONTARIO | 5 months
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Job Summary

Full Time

$112,567 Average salary of similar jobs | Check Salary...

Job Description

NiM Expert, Customer Service(
Job Number:


Good Food, Good Life is the very essence of Nestlé. This philosophy can be traced back to our beginnings. The Nestlé Company was founded in 1867 by Henri Nestlé, who developed the first milk-based baby formula. Today, over a century later, we are recognized as the world’s largest Food and Beverage Company employing around 280,000 people and have factories or operations in almost every country in the world. Nestlé Canada has a wide variety of food, beverage and nutrition products to help you and your family live happier and healthier lives including: Gerber and Good Start, Nescafé, KitKat, Smarties, Aero, Delissio, Häagen-Dazs, Boost, Purina, and Nestlé Waters. Nestlé Canada supports your personal growth with a people-focused culture and a flexible and diverse working environment. Find out why, There is more to Life at Nestlé…
 We offer you:

  • Great comprehensive benefits package including Health and Dental benefits that start on day one.

  • Excellent training and development programs as well as opportunities to grow within the company.

  • Comprehensive Total Rewards Package and Company Matched Retirement Plan.

The NiM Expert supports the GLOBE Solution and complementary applications. Sustaining, implementing, process improvement, and leverage activities delivering process implementation and improvement targets. Striving to deliver simplified, standardized and shared processes and solutions that satisfy the business needs. Strengthening solutions through leveraging their expertise and active participation in GLOBE functional networks (GFN).


Major Responsibilities:
  • Gains Nestle in the Market  (NiM) insights and understanding of Business requirements and make recommendations on the applicability of the GLOBE Solutions to meet these business requirements.
  • Contributes in the establishment of the approach to undertake initiatives/projects.
  • Leads/guides Market project team in undertaking  business process improvement projects or initiatives; and/or the deployment of GLOBE Solution functionalities.
  • Co-ordinates & delivers technical requirements within process improvement projects.
  • Performs assessment on application changes prior to release and/or implementation to ensure there are adequately documented and complete according to guidelines.
  • Delivers User Training & lead Business Process improvement initiatives & projects.
  • Makes recommendations on how to address NiM Business needs, e.g., enhancing the NiM usage of the Solution and/or making recommendations to improving the Solution itself.
  • Identifies and highlights NiM Business Unit needs for capability development.
  • Understands the GLOBE Solution, appreciates usage and challenges through customer/user insights, MIG usage.
  • Assists markets to continuously improve trouble free usage of the GLOBE Solution.
  • Analyses & resolves tickets - advises and coaches market contacts to anticipate and address issues; and working closely with offshore sustain groups as required.
  • Assists Business Solutions Lead in mentoring & coaching other members of the team.


  • A university degree in a business-related discipline.
  • 6 years of SAP implementation/support and 3 years of SAP/SD in a CPG environment.
  • Minimum 3 years implementing and supporting large scale ERP systems, specifically Supply Chain.  
  • Must have a deep understanding of Nestlé Supply Chain business processes. 
  • Post-implementation support (troubleshooting, ticket resolution, on-call duty) experience required.
  • SAP integration experience with additional supply chain functions (e.g. purchasing, customer service, demand and supply planning, quality) is required.
  • Demonstrated success in leveraging insights from multiple sources to help drive business strategy and planning.
  • Proven problem-solving skills with the ability to glean insights and develop recommendations.
  • This person must be a self-starter, detail oriented, and possess strong interpersonal, communication, project management and organization skills.
  • Must be able to work in a fast pace environment and manage several complex priorities with strict deadlines. 
  • Extremely Proficient in Microsoft Office (Word, Excel, PowerPoint, Access).

If you believe you have the profile we are looking for and you want to make your mark in the World’s Largest Food and Beverage Company, we look forward to hearing from you!
Please note; Education Verification, Reference Checks and Criminal Background Checks will be administered on suitably qualified candidates.
Nestlé is an equal opportunity employer committed to diversity and inclusion.  If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
We thank you for your interest in this opportunity; however only those individuals
selected for an interview will be contacted.  
The closing date for this position is October 23, 2018

Primary Location
: Canada-Ontario-North York
: Customer Service
: Nestlé Canada Inc.
: Full-time
Job Posting
: Oct 9, 2018, 8:36:04 PM

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