London: Bilingual Customer Service Representative

London Central, ONTARIO | about 2 months

Job Summary

London Central
Kelly Services

Job Description


We are currently looking for French Bilingual Customer Service Representatives located in London, Ontario. Our ideal candidate has a positive attitude with exceptional communication and interpersonal skills. If you are looking to gain further experience in the banking/finance sector and have customer service experience this position is for you! 

This is a contract position ranging from 3 months to 1 year. Our clients are leading Canadian financial and insurance providers. The Customer Service Representatives will be responsible for providing high levels of service to internal and external customers.

Responsibilities:

  • Customer wire payment transfers, stock payments, bill payments and returns: logging in transactions into the system
  • Proactively work to identify and correct customer issues, resolve customer concerns, and coordinate with other departments as required
  • Calling customers to validate transactions, ensure information is accurate and to obtain authorization to proceed, escalate where necessary
  • Ensure positive and effective relationships are maintained with customers and sponsor partners
  • Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology

Qualifications:

  • French Bilingual
  • 1-2 years of previous finance/banking experience
  • Wire payment and/or teller experience
  • 1 to 2 years in a call center/customer service role
  • Excellent organization skills, with the ability to prioritize under stressful and changing circumstances
  • Phone confidence and professionalism, excellent verbal and written communication skills
  • Team player with excellent interpersonal skills
  • Ability to quickly learn new computer skills
  • Banking/Insurance experience is an asset
  • Previous experience in a customer service role
  • Flexibility to work core business hours 8 am AST to 10 PM as required.
  • Punctual and reliable

About Us

Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world.  We fill positions from entry level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.

Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


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