Head of Credit Cards & Unsecured Lending

Full Time | Central Toronto Davisville North, ONTARIO | 8 months | Deadline: 06 Jun 2018
This position has expired. Do not apply!

Job Summary

Full Time

$106,533 Average salary of similar jobs | Check Salary...

Job Description

Head of Credit Cards & Unsecured Lending : 0000B2JO 



Global Vision. Local Focus.
Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organizations can match.  Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures.  You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.
Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network.  HSBC has the institutional strength, capacity and commitment to support our Canadian clients’ requirements here and around the world.  Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.
About Retail Banking & Wealth Management
Retail Banking and Wealth Management serves millions of customers worldwide through our branch network, call centres, and digital and mobile banking. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division.
A day in the life of a/an Head of Credit Cards & Unsecured Lending include the following:
The role holder will report directly to the Senior Vice President, Products and Propositions, RBWM and will be responsible for full profit and loss for credit card, debit card, and unsecured lending products across all brands. In addition they will have responsibility for driving the strategy for payments within HBCA. The team drives all product and proposition development, pricing, retention, service, communication and product management across the country bank.  
The role requires deep industry knowledge, strategic vision and strong leadership to manage the ongoing business as usual, and driving a material change programme to grow the overall revenue contribution to the business over the next 5 years.
During this period of transition, the jobholder will be expected to move the cards business from a closed architecture model to open market, define the target market, and substantially grow the card portfolio, retain good oversight, control and work with our risk partners to ensure that this is done within risk appetite.
The role also assumes overall responsibility for payments strategy to include the launch and commercialization of Apple Pay credit and debit, and define an overall contactless strategy that drives innovation for the consumer and value for the business.
The dynamics of the marketplace including digital, Fintech, as well as steep competition from the other top 5 banks, requires a visionary leader who can not only see today’s opportunities but is growing the business with a 5-year vision.
Principle Accountabilities:

  • Strategizes t he planned growth and profitability of the Cards & Unsecured lending portfolios
  • Develops, recommends and implements products or programs to ensure HSBC cards and unsecured products are highly competitive within the Canadian market place
  • Builds relationships across the bank, both at Group level as well as a local level to maximizing value for the Bank and the customer in this space
  • Strategizes, designs and executes the product pricing strategy, to ensure market competitive pricing and long-term portfolio profitability
  • Engages in close partnership with Marketing to strategize around marketing campaigns
  • Works in close collaboration with other key business stakeholders (e.g. Compliance, Risk, Finance) to ensure sound business practices are applied at all times, while at the same time challenging the status quo to ensure the business needs are met
  • Provides leadership and oversight to the distribution channels to assess product and process suitability and provides guidance to the team in developing recommendations to ensure respective policy and associated processes meets customer needs and is supportive of sustainable long-term profit
  • Provides leadership, strategic guidance and oversight to the product team on a daily basis
  • Works closely with Customer Value Management leadership team on complementing products (e.g. Mortgages, Wealth, Insurance) to ensure appropriate value added services are introduced to customers keeping with a long term vision and key strategic goals. 
  • Promotes and drives an environment that supports diversity and reflects the HSBC brand
  • Safeguards operational risk controls in accordance with HSBC and regulatory standards by assessing, testing and amending where required on an end-to-end basis
  • Adheres to and implement local and Group Level policies by liaising with all relevant stakeholders in a judicious manner
  • Safeguards operational risk controls in accordance with HSBC and regulatory standards by assessing, testing and amending where required on an end-to-end basis
  • Adheres to and implements local and Group Level policies by liaising with all relevant stakeholders in a judicious manner



Knowledge & Experience / Qualifications:
  • Minimum of ten years proven and progressive retail credit experience or equivalent, including a minimum of four years proven senior management experience or equivalent
  • Demonstrated sales acumen by having successfully carried a senior sales position.
  • Minimum of a Bachelors degree in business, related field or equivalent experience.
  • Strong managerial, planning, analytical, statistical, decision making, presentation, communication and lateral thinking skills.
  • Proven track record of communicating effectively internally within the organization and with customer groups.
  • In-depth knowledge of the mortgage and retail credit industry including the applicable regulations and guidelines within.
  • Thorough understanding of customer segmentation and management techniques.
  • Ability to work in a team-oriented environment.

HSBC Proud
In 2017, HSBC Bank Canada was named one of the Best 50 Corporate Citizens by Corporate Knights magazine, in addition to The World’s Best Bank by Euromoney Magazine in its annual Awards for Excellence.
Join HSBC, and benefit from the following:
  • Career Development: Within your current role, as well as Canadian and international opportunities
  • Company Reputation: Offering prestige, strength, and longevity
  • Business Growth: Underpinned by our drive, and the highest banking standards
  • International Connectivity and impact: Build global relationships and be a part of international initiatives
  • A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
  • Corporate Sustainability:  We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make

Learn more about HSBC
HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in the country. We help companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.  HSBC Group - one of the world’s largest banking and financial services with assets of US$2,492bn at 30 June 2017. Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.
Job Field
 : Retail / Branch Banking
Primary Location
 : North America-Canada-Ontario-Toronto
 : Full-time 
 : Day Job
Type of Vacancy : Country Vacancy
Job Posting
 : May 23, 2018, 3:42:34 PM 
Unposting Date
 : Jun 6, 2018, 11:59:00 PM

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