Disability Case Manager (STD)

Winnipeg Fort Garry NE University of Manitoba, MANITOBA | 7 months
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Job Description

  • Familiarity with medical terminology;
  • A focused attention to detail - particularly with numbers, spelling and grammar;

Dates: Oct. 29/18 – Apr. 28/19

Hours: (Mon - Fri) 8:00am – 5:00pm      (working a 7.5 hour shift within time frame)

Pay Rate : $22.37/hour +4% vacation pay   

Location:  Winnipeg, R3P 0Z6

Description: The Winnipeg Group Disability Office is looking for an action-oriented individual with strong team building, relationship management, and problem solving skills to join its fast paced team as a Short Term Disability Case Manager on a contract basis.

In this role, you will be responsible for managing short term disability claims from intake to payment. This function includes key accountabilities that require a strong commitment to quality, and business knowledge. Your strong communication skills will help you succeed as you develop relationships with key internal and external stakeholders.

On a typical day, you could expect to accomplish the resolution of short term disability claims, address escalated client concerns, and develop case management plans to either facilitate a Return to Work program or a transition to a long term disability option.

Your responsibilities will include:

  • Setting up new short term disability claims. This function will include contractual interpretation and accurate data entry
  • Making decisions on and payment of Short Term Disability claims using contractual, medical, functional, and vocational analysis
  • Frequent written and verbal communication to clients and stakeholders within and outside of the medical community, plan members and plan administrators
  • Maintain productive relationships with internal stakeholders to maintain service level targets
  • Constant prioritization of conflicting demands with extremely tight turn around times

As the preferred candidate, you will possess:

  • Familiarity with medical terminology;
  • A focused attention to detail - particularly with numbers, spelling and grammar;
  • Strong analytical, problem-solving and decision making skills;
  • Very strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients by telephone and in the form of very detailed letters of explanation;
  • The skills to multi-task, prioritize, and work in a fast paced environment;
  • Intermediate PC skills - including data entry, MS Word and MS Excel;
  • Strong customer service experience, with proven ability to build and manage relationships with external and internal clients.

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