Holt Renfrew - Montreal (1300 ouest rue Sherbrooke)
# of openings:
David Yurman was founded in New York in 1980, and quickly became known as America’s leading fine jewelry and luxury timepiece brand for men, women, and children. Its signature gold and silver designs; diamond, pearl, and gemstone jewelry; and Swiss-crafted timepieces are renowned for capturing the essence of relaxed American luxury. David Yurman collections are available at 45 retail locations throughout the United States, France, Canada and at over 362 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
For more information, visit the company website at davidyurman.com and follow us on Facebook, Twitter, Pinterest, Instagram and YouTube.
The Brand Ambassador will promote the company’s image in a positive manner to customers, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge, in full compliance with the operating standards, policies and procedures of David Yurman
The David Yurman Brand Ambassador will be accountable for the following key deliverables:
Sales and Service
Deliver individual sales budget by maximizing all selling opportunities
Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
Provide exceptional customer service by ensuring that the customer takes priority at all times
Fully support and align with all key business initiatives and new product launches
Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.
Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
Utilize the available marketing tools to engage current and new business and drive sales
Embrace and utilize technology to enhance customer experience
Assist with inventory control and keep shrink levels below target
Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
Maintain an up to date knowledge of all product categories
Ensure adherence to company retail operating and security procedures
Partner with support team in the repair process and follow up on customer communication
Be aware of the impact of behavior on others
Provide help and advice to colleagues to achieve goals
Demonstrate a flexible approach, responding positively to any reasonable request
Previous retail or luxury retail sales or relevant clientele focused experience
Proven track record in achieving sales results
Exceptional clientele, customer relationship building skills
Demonstrate strong verbal and written communication skills
Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
Flexibility to work non-traditional hours, including days, nights, weekends and holidays
Please send all resumes to: firstname.lastname@example.org