Customer Service Representative - Ajax, ON

Ajax East, ONTARIO | 14 days

Job Summary

Ajax East

Job Description

Customer Service Representative - Ajax, ON

281 Fairall Street
Ajax, Ontario, L1S 1R7

WestRock Ajax facility was established in 1957 and has been the Canadian leader in beverage packaging for the past 20 years. We provide innovative packaging solutions to the some of the world’s largest beverage manufacturers and with the start-up of our new flexographic press in 2021, our goal is to diversify and become the leader in general, food and beverage packaging. As a result, we have created a new opportunity and role in Customer Service to support this expansion.

Provide total Customer Service to Beverage and Food accounts. Process customer shipping orders, track shipments, and provide inventory information for Customers. Perform the administrative requirements involving inventory, promotion tracking, credits and disputed items. Providing this service requires total knowledge and understanding of sales policies, business plan goals and Customer Requirements. 


  • Coordinate and process daily customer releases to ensure total customer satisfaction and on –time delivery.
  • Coordinate stock run-outs with sales and customers.
  • Coordinate/communicate with key account managers and customers on promotion status, inventory questions, production dates and shipment information. This may require providing customers with weekly reports on inventory levels, remaining obligations, and status on promotional items.
  • Negotiate sales of inventory overages.
  • Serve as resource center for account questions.
  • Required to process small quantity Upcharges.
  • Coordinate shipments from multiple warehouses.
  • Work with transportation department to bill additional freight costs not built into carton pricing, and ensure customer receives proper freight allowances when necessary.
  • Investigate late deliveries and inform customer and sales of delivery status.
  • Focal point for identifying potential inventory problems and communicating problems to sales managers and production planning. This is achieved by: (a) monitoring planned re-supply orders and unplanned resupply requests to ensure product availability; (b) coordinating transfer of product with producing plants; and (c) monitoring customer forecasts to ensure supply of normal inventory.
  • Monitor aged inventory and work with sales managers to obtain disposition. Process customer’s baling requests of aged inventory and invoice.
  • Required to track promotion allocations and make-to-orders to ensure accurate shipment of allocations


  • Proficient in the use MS Office Suite – Word, PowerPoint., advanced Exel
  • Familiarity with resource planning, inventory control software is required
  • Requires 3-5 years customer service experience and strong negotiation skills.
  • Requires excellent communication skills.
  • Must have the ability to perform several tasks concurrently with ease and professionalism.
  • Must be able to perform tasks with a minimum of supervision.
  • Must have good problem recognition and problem solving skills.
  • Home office setup and the capability of working from home as per scheduled

As part of our commitment to accessibility for all persons with disabilities, WestRock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities.  Please contact WestRock, Human Resources at 905-428-5986 about your needs and we will consult with you to ensure suitable accommodation is provided.

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