Customer Service Associate

Lower Sackville West, NOVA SCOTIA | 6 months
This position may have expired!

Job Summary


Job Description

Staples Customer Service

Our Customer Service team is among the most important people within our organization.  As the first and often only point of contact, our customer service professionals truly are the face of Staples, interacting with customers on a daily basis via phone, email, chat and social media, the Customer Service team is vital to the success of Staples.

Our representatives are expert problem solvers and excellent communicators who are able to empathize with a customer’s situation and quickly determine their needs and provide resolution. Through navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.

As a Member of the Customer Service Team You Will:

• Consult with internal and external customers in resolving   issues that affect our customers 

• Resolve customer issues quickly and accurately before and after they contact us

• Provide exceptional service, while helping customers meet all of their business needs

• Apply active listening skills to quickly filter through complex 

What You Bring to the Table: 

• A true passion for partnering with internal and external customers

• Ability to adjust my approach in engaging the customer based on varying personalities and situations

• Communicate clearly and effectively by asking relevant questions and conveying easily understood, accurate answers, always displaying professional verbal and written communication skills

A Career with Staples Offers:

• Access to training programs and tools to ensure your success

• Flexible benefit programs to meet individual needs

• A work environment that encourages ongoing learning

• A culture that supports diversity and believes in supporting the communities where we work and live

As a High Touch Representative, You Will:

• Educate end users on specific corporate requirements and procedures

• Act as a dedicated representative to specific accounts 

• Be available to assist other workgroups as needed on a business need basis

Staples is an equal opportunity employer and an accommodation will be provided during the hiring process if requested.

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