Customer Experience Salesfloor Dept Manager

Full Time | Whitehorse, YUKON | 6 days

Job Summary

Full Time
Whitehorse
Walmart

$80,802 Average salary of similar jobs | Check Salary...

Job Description


13-Apr-2018

Whitehorse

Yukon Territory


Store Location

9021 QUARTZ RD., WHITEHORSE, YT, Y1A 4P9


Company Summary

What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Walmart Canada was established in 1994 through the acquisition of the Woolco chain and has grown to more than 400 stores nationwide serving more than 1.2 million customers every day. Walmart Canada's flagship online store, walmart.ca is visited by 600,000 customers daily. With more than 95,000 associates, Walmart Canada is one of Canada’s largest employers and is ranked as one of the country’s top 10 most influential brands.


Position Summary

The Customer Experience Salesfloor Department Manager will provide customer service by coordinating the activities of associates to maintain a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and customer traffic patterns. Shift Requirements: A variety of shifts including evenings and weekends.


Position Responsibilities

Primary responsibilities are listed below. Other responsibilities may be assigned. • Assigning associates to areas of the salesfloor in partnership with the respective salaried Manager • Ensuring associate breaks are taken in accordance with coverage • Covering an assigned area on the salesfloor as needed • Zoning assigned area • Working recovery merchandise from the Customer Service desk and other areas of the store • Assisting with Front End coverage • Moving feature merchandise to its modular home • Executing housekeeping as required • Training, coaching and offering feedback to associates Provides excellent Customer service through: • Practicing the 3 Meter Rule • Responding to customer requests for information and service • Assisting customer in locating merchandise Ensures that safe work habits are being followed by: • Performing warm-up stretches prior to shift • Being knowledgeable about emergency and safety procedures • Following pallet jack and equipment safety procedures • Following proper lifting techniques • Maintaining a safe work area, free of excess debris and fixtures • Following riser and ladder safety • Being knowledgeable with lockout/tag out procedures • Properly handling all liquid and chemical spills • Maintaining a clean accessible fixture room Ensures cleanliness through: • Disposing of trash/boxes quickly • Keeping a clean, hazard free work area • Maintaining clean modulars Demonstrates initiative and dependability by: • Working well on his/her own and requiring very littler supervision and follow-up • Excelling in a team working environment • Being flexible based on the freight flow and demand


Canada Walmart Division

Retail Store Associates


Qualifications

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous supervisory and working experience in a Retail environment is an asset. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Basic Reading/Writing Skills Ability to understand to the meaning of written or printed matter and to record information by inscribing characters or symbols. Certificates, Licenses, and Registrations The associate must complete all Wal-Mart Basic and Advanced Training Modules and classes. The Associate must also be comfortable working with technology and be willing to learn new technological platforms when required. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the Associate is regularly required to: Spend frequent periods standing with a constant opportunity to move about. It is an occasional requirement to stoop or lift material, fixtures or equipment and climb a ladder. The Associate must regularly lift and/or move up to 9.1 kg (20 lbs.) and occasionally lift and/or move up to 18 kg (40 lbs.). Work Environment The work environment characteristics described in this section are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is located in a comfortable indoor area. Conditions could produce mild discomfort on occasion, e.g., dust, moderate noise. Regular need to give close attention, either hearing or seeing, to what is happening is required. There is some modest pressure from deadlines or other productivity standards. Work is somewhat repetitious.


Licensing & Other Qualifications

The Associate must complete all Wal-Mart Basic and Advanced Training Modules and classes


Physical Demands

Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the Associate is regularly required to: Spend frequent periods standing with a constant opportunity to move about. It is an occasional requirement to stoop or lift material, fixtures or equipment and climb a ladder. The Associate must regularly lift and/or move up to 9.1 kg (20 lbs.) and occasionally lift and/or move up to 18 kg (40 lbs.). Work Environment The work environment characteristics described in this section are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is located in a comfortable indoor area. Conditions could produce mild discomfort on occasion, e.g., dust, moderate noise. Regular need to give close attention, either hearing or seeing, to what is happening is required. There is some modest pressure from deadlines or other productivity standards. Work is somewhat repetitious.


Schedule Details

SA: 12:00am - 12:00pm
SU: 12:00am - 12:00pm
MO:12:00am - 12:00pm
TU: 12:00am - 12:00pm
WE:12:00am - 12:00pm
TH: 12:00am - 12:00pm
FR: 12:00am - 12:00pm


Accessibility

Walmart will accommodate the disability-related needs of applicants and associates as required by law.


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