Bilingual Customer Service Representative

Oakville East, ONTARIO | 2 months

Job Summary

Oakville East
Kelly Services

Job Description


  • Located in Oakville
  • Permanent Position
  • Work for a great organization

Kelly Services has a customer located in Oakville who is looking for a Bilingual (French/English) Customer Service Representative to contact customers and find solutions for account delinquency.

RESPONSIBILITIES:

  • Direct telephone interaction with seriously delinquent customers to minimize losses.
  • Customer contact and resolution of account delinquency.
  • Recommending accounts to Team Leader for repossession and charge-off consideration.
  • Maintain high levels of collection and call productivity.
  • Provide superior customer satisfaction on each contact.
  • Ensure highest-quality of company standards are met in dealing with all customers.

REQUIREMENTS:

  • Collections/customer service experience.
  • Strong oral communication skills with an ability to convey challenging messages to all customer types.
  • Professional phone demeanor.
  • Creativity in locating debtors.
  • Focus on objectives.
  • Positive attitude.
  • Ability to handle multiple tasks and be well organized.
  • Decision making ability.
  • Ability to function in a team environment.
  • Must be flexible to work shifts from 7am - 10pm Monday to Thursday, 7am to 8pm on Fridays, and occasional Saturdays from 9am to 3pm.
  • Must have a clear criminal background

REQUIREMENTS:

  • Bilingual in French and English preferred
  • Customer Service and call center experience is an asset
  • Courteous and professional phone etiquette
  • Post-secondary education is preferred, must have a minimum of high school diploma
  • Ability to problem solve and multi task
  • Computer knowledge and accurate typing skills
  • Must have a clear Criminal Record.

 PERKS:

  • Work for a company who invests in their employees
  • Excellent work environment
  • Competitive Salary and Benefits

Interested? Click on the “Apply” button! Your resumé will be forwarded in confidence to a Kelly consultant and you will be contacted within [xx] hours. We will not share your personal information with our clients without your prior permission.

Not the right opportunity for you? You can create a profile on our Kelly Career Network to be considered for other positions.

About Us Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. We fill positions from entry level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer. Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook , LinkedIn & Twitter , or visit kellyservices.ca .

Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance


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