Bilingual Consumer Ambassador (12 Month Contract)

Full Time | North York Glencairn, ONTARIO | 9 months
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Job Summary

Full Time

$116,666 Average salary of similar jobs | Check Salary...

Job Description

Bilingual Consumer Ambassador (12 Month Contract)(
Job Number:


Good Food, Good Life is the very essence of Nestlé. This philosophy can be traced back to our beginnings. The Nestlé Company was founded in 1867 by Henri Nestlé, who developed the first milk-based baby formula. Today, over 150 years later, we are recognized as the world’s largest Food and Beverage Company employing around 280,000 people and have factories or operations in almost every country in the world. Nestlé Canada has a wide variety of food, beverage and nutrition products to help you and your family live happier and healthier lives including: Gerber and Good Start, Nescafé, KitKat, Smarties, Aero, Delissio, Häagen-Dazs, Boost, Purina, and Nestlé Waters. Nestlé Canada supports your personal growth with a people-focused culture and a flexible and diverse working environment. Find out why , There is more to Life at Nestlé…
The Nestle Consumer Ambassador plays a key role in the delivery of best in class consumer service through an omni-channel approach. The Ambassador is tasked with building consumer retention, advocacy and loyalty by enabling consumers to have positive brand experiences and maintain trust with our products. The position provides consumer support 10 different Nestle businesses.
Major Responsibilities:

  •   Handle inbound consumer contacts via multiple touchpoints including phone, live chat, email, online reviews, and social media, aligning to the CES service standards.
  • Ensure CES standards are maintained, including but not limited to adherence to the Consumer Experience Blueprint (CEB), quality targets and accurate and professional service delivery is attainted.
  • Engage with inbound consumer contacts via Salesforce Engage and BazaarVoice (Reviews) within response KPIs
  • Drive consumer engagement by identifying value add moments, where the consumer can be informed about new products, new promotions or contests and identify surprise and delight moments. 
  • Take ownership on all consumer cases end to end in order to provide a superior consumer experience that resolves the consumer's reason for contact or offers appropriate alternate solutions in an effort to maintain the loyalty of the consumer. 
  • Accurately complete all appropriate documentation in both Salesforce Engage and communication sent to internal or external stakeholders for each consumer case as required. 
  • Remain current on program and product information by being committed to continuous learning.

  •   A university degree in a business-related discipline.
  • Preferred 1 to 2 years in a similar role; Previous experience in Consumer Goods is an asset.
  • Must be fully Bilingual in French
  • Ability to problem solve, provide resolution and empathize in order to build loyalty.
  • Thrives in a fast-paced, challenging environment
  • Demonstrate maturity and professionalism when dealing with sensitive situations (consumer complaints, critical or confidential situations).
  • Must be able to work in a fast pace environment and manage several complex priorities with strict deadlines. 
  • Extremely Proficient in Microsoft Office and Salesforce (considered an asset).

Please note; Education Verification, Reference Checks and Criminal Background Checks will be administered on suitably qualified candidates.
If you believe you have the profile we are looking for and you want to make your mark in the World’s Largest Food and Beverage Company, we look forward to hearing from you!
Nestlé is an equal opportunity employer committed to diversity and inclusion.  If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
We thank you for your interest in this opportunity; however only those
individuals selected for an interview will be contacted.
The closing date for this position is September 25, 2018.

Primary Location
: Canada-Ontario-North York
: Marketing
: Nestlé Canada Inc.
: Full-time
Job Posting
: Sep 6, 2018, 3:47:22 PM

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