Full Time | Winnipeg Transcona, MANITOBA | about 1 year | Deadline: 29 Dec 2017
This position has expired. Do not apply!

Job Summary

Full Time

Job Description

Primary Location
: Canada-Winnipeg-The Fairmont Winnipeg
Employee Status
: Regular 


A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.


Hotel Overview:  Located in the heart of vibrant downtown Winnipeg, Manitoba at the historic corner of Portage and Main Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.


Summary of Responsibilities during the day:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues.

  • Assists guest with luggage requirements upon arrival and departure 

  • Acts as a valet parking attendant and parks and retrieves guest vehicles

  • Delivers items to guest rooms as required (faxes, mail, and parcels)

  • Acts an ambassador for the Fairmont Winnipeg by providing an excellent first impression for all guests of the hotel

  • Uses guest names whenever possible

  • Provides information about the hotel, its services and the surrounding area

  • Provides directions to various destinations within the area, or the city itself

  • Maintains a professional, pleasing attitude towards each of our guests and colleagues

  • Addresses guest concerns and brings them to the attention of the Manager on Duty

  • Ensures bell desk, lobby, guest rooms, and guest belongings are secure at all times, and any deficiencies reported immediately

  • Maintains cleanliness of work area including lobby, business center and driveway

  • Remains observant and responds to each guest they come in contact with

  • Cares for guests’ immediate needs by getting them settled and comfortable in their room upon registration into the Hotel

  • Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.

  • Adheres to the hotel’s environmental policies and procedures.

Additional responsibilities during overnights:

  • Prepares and delivers Room Service orders to guest rooms.

  • Prepares work areas in both Room Service and Guest Services for morning shifts.

  • Assist with the housekeeping duties.

  • Assists with clean up for Room Service including tray pick ups, and restocking.




  • Must have a valid class 5 driver’s license, clean driving record, and be able to provide a drivers abstract detailing your driving record
  • Knowledge of driving a standard vehicle.
  • 1-2 years minimum of previous Guest Services experience
  • Must be able to handle a multitude of tasks at stressful times
  • Must be self-motivating, able to work effectively unsupervised
  • Must be a team player and service oriented at all times
  • Good physical ability & must be able to lift 40+ pounds at a time.  Must be able to complete all physical aspects of the job without restriction
  • Must be able to work various shift times including mornings, evenings, weekends and general holidays, although most shifts are
  • Must have positive and professional attitude, along with professional personal presentation
  • Must have excellent English verbal & written skills
  • Fluency in a second language an asset
  • The shifts may vary from day, evenings or overnight. The candidate must be available for a variety of shifts including weekends and general holidays.
  • Previous experience with Micros POS system is an asset

Physical Aspects of Position include but are not limited to the following: 

  • Constant standing and walking throughout shift

  • Frequent lifting and carrying up to 40 lbs

  • Constant kneeling, pushing, pulling, lifting

  • Frequent ascending or descending ladders, stairs and ramps

Visa Requirements:  To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.  Applicants must have their work visas in place prior to applying.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!  




Job Level
: Colleague
: Full-time
: Rotating / Shift Work
: No
Closing Date
: 29.Dec.2017, 10:59:00 AM
Job Number:

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