Assistant Boutique Manager - BIC Queen - NESPRESSO CANADA

Full Time | Central Toronto Roselawn, ONTARIO | 3 months
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Job Summary

Full Time

$78,063 Average salary of similar jobs | Check Salary...

Job Description

Assistant Boutique Manager - BIC Queen - NESPRESSO CANADA(
Job Number:



POSITION VACANCY:                 Assistant Boutique Manager – BIC Queen           

BUSINESS UNIT:                     Nespresso
DEPARTMENT:                       retail
LOCATION:                             Toronto
REPORTS TO:                         Boutique Manager –BIC Queen


‘’Passionate People, great careers’’


Are you interested in the world of coffee? Do you want to use your passion to curate an exquisite client experience? Are you a dynamic individual looking to join a team that motivates you and takes pride in working hard and exceeding objectives?

Joining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence .

Your career in Luxury Retail awaits you!



Guarantee the smooth daily running of the Boutique in order to ensure sales & profit performance and Customer Service level. Act as an ambassador for the Nespresso brand in the Boutique and ensure that the Nespresso values are lived in the team. Support the Boutique Manager in their daily activities and replace them during their absences.

Ensure consistency of the Nespresso Brand and the customer 360 experience:

Boutique Set-up 

         Ensure the Boutique is clean (well-ordered, correct equipment, properly presented)

         Fill the display cubicles with capsules, machines and accessories on a daily basis.

         Ensure that the organization runs smoothly in regards to customer expectations (reception, waiting time, and tastings)

         Monitor the Service Excellence and provide the right guidance and improvement advice


Customer Care 


         Welcome, advise and guide clientele and identify their needs.

         Advise both prospects and Club members on Nespresso products and services.

         Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.

         Maintain a proactive approach towards the customers.

         Respond appropriately to customer complaints


Boutique Excellence Operations Procedures 

         Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. tasting area, stock control, reception of deliveries, etc…)

         Organize maintenance of the Boutique and manage the related files.

         Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance)

         Ensure accurate reporting; and ensure IT issues are reported in due time

         Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase


Inventory Management: Boutique Stock Control

         Manage the stock (machines, capsules and accessories) as well as the necessary POS material.

         Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries.

         Monitor the optimal delivery plan (frequency / cost / product availability) and optimize the stock holding areas.

         Monitor of out of Stock situation


Ensure Compliance

         Implement the application of operational procedures and follow the Quality & SHE systems, including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements.

         Motivate team to help implementation of quality standards. 

         Ensure that the different areas in the Boutique are in accordance with the international guidelines

         Ensure safe working conditions




         2-3 years of higher education at a university or a specialist college



         3-4 years of  in direct customer sales on top of the line products & services

         Minimum 2 years of experience in a similar role

         Knowledge of coffee and products would be an advantage



         Ability to deliver customer service that meets or exceeds the customer expectations

         Experience with the implementation of systems and policies with regards to retail

         Strong organizational skills

         Strong interpersonal skills

         Team-building skills

         The ability to work a flexible schedule including weekends and some evenings

         Knowledge of coffee from the source to in the cup



         Competitive salary

         Annual bonus

         Full benefits package

         A young and dynamic team

         A growth environment favouring the development of competencies





Our story began 30 years ago with a simple but revolutionary idea- to create the perfect cup of coffee. Nestle Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance.

We are now in more than 60 countries and our team has grown well beyond 10500 employees. Nespresso Canada continues to drive momentum and innovation in our market segment, and in North America, we are just getting started.


Nespresso Canada a division of Nestle SA Suisse, the world's largest food company.

Nespresso is an equal opportunity employer committed to diversity and inclusion.  If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you in an effort to ensure that you are able to fully participate in the process.

Please note that only those candidates selected will be invited for an interview.

Visit to learn more about us.


Primary Location
: Canada-Ontario-Toronto
: Retail
: Full-time
Job Posting
: Aug 9, 2018, 1:01:04 PM

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