Assistant Banquet Manager

Central Toronto Roselawn, ONTARIO | about 1 month

Job Summary


$82,253 Average salary of similar jobs | Check Salary...

Job Description


Come and join our fun, engaged and energetic team. Westin offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.

The Westin Prince Toronto Hotel is an exquisite property nestled in 15 acres of inspiring parkland. With 395 intimate guest rooms and 30,000 square feet of meeting space in North Toronto, we are uniquely positioned to host a broad range of corporate, government, and leisure groups.

Summary of Responsibilities:
Reporting to the Banquet Manager, the Assistant Banquet Manager responsibilities and essential job functions include but are not limited to the following:


  • Responsible for daily operation by managing on the floor

  • Ensure the smooth daily operation of the banquet department as well as all banquet bar services.

  • Assists in Scheduling and supervising all banquet servers, bartenders and porters within the budgeted guidelines

  • Coordinates the selection, training and development of all banquet staff to ensure hotel standards are maintained

  • Organizes on shift and coordinates function room set-ups and food and beverage services

  • Assists and Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance

  • Maintain a liaison with convener and coordinator before, during and after all services to ensure all needs are exceeded through a minimum hourly contract

  • Attend pre and post-convention meetings (tie down meetings) when scheduled

  • Maintain and ensure that all function information is kept up to date with respect to all changes and/or revisions

  • Participate in daily communication meetings with catering, stewarding and Executive Chef.

  • Ensure high level of departmental morale through coaching, departmental communication meetings, and leading by example in strong relationships

  • Take a constructive approach to achieving departmental goals with regards to the Guest Service Index, financial targets and Health and Safety

  • Ensure extremely high level of guest satisfaction

  • Able to foster a positive approach towards Health and Safety with all staff and maintain a low frequency of accidents

  • Work closely and communicate effectively with all coordinators of convention and catering events

  • Assists in Clients advocate in all areas to ensure outstanding guest experiences

  • Ensures every aspect of meeting planners experience is outstanding (ie. Setup, lighting, meal service, problem resolution, timing, cleanliness)

  • Follow up on any clients concerns that arise during the function or program.

  • Work closely with food and beverage outlet managers to ensure all concerned are aware of additional requirements.

  • Communicate guest satisfaction and concerns that arise in respect to food product

  • Ensure that any special requests by the convener are communicated and that Royal Service or appropriate maintenance departments are notified of any meeting/banquet room deficiencies, including service areas

  • Ensures accuracy of billing

  • Ensure that equipment needs are adequately maintained and inventories kept

  • Other duties as assigned


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