Come and join our fun, engaged and energetic team. Westin offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.
The Westin Prince Toronto Hotel is an exquisite property nestled in 15 acres of inspiring parkland. With 395 intimate guest rooms and 30,000 square feet of meeting space in North Toronto, we are uniquely positioned to host a broad range of corporate, government, and leisure groups.
Summary of Responsibilities:
Reporting to the Banquet Manager, the Assistant Banquet Manager responsibilities and essential job functions include but are not limited to the following:
Responsible for daily operation by managing on the floor
Ensure the smooth daily operation of the banquet department as well as all banquet bar services.
Assists in Scheduling and supervising all banquet servers, bartenders and porters within the budgeted guidelines
Coordinates the selection, training and development of all banquet staff to ensure hotel standards are maintained
Organizes on shift and coordinates function room set-ups and food and beverage services
Assists and Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance
Maintain a liaison with convener and coordinator before, during and after all services to ensure all needs are exceeded through a minimum hourly contract
Attend pre and post-convention meetings (tie down meetings) when scheduled
Maintain and ensure that all function information is kept up to date with respect to all changes and/or revisions
Participate in daily communication meetings with catering, stewarding and Executive Chef.
Ensure high level of departmental morale through coaching, departmental communication meetings, and leading by example in strong relationships
Take a constructive approach to achieving departmental goals with regards to the Guest Service Index, financial targets and Health and Safety
Ensure extremely high level of guest satisfaction
Able to foster a positive approach towards Health and Safety with all staff and maintain a low frequency of accidents
Work closely and communicate effectively with all coordinators of convention and catering events
Assists in Clients advocate in all areas to ensure outstanding guest experiences
Ensures every aspect of meeting planners experience is outstanding (ie. Setup, lighting, meal service, problem resolution, timing, cleanliness)
Follow up on any clients concerns that arise during the function or program.
Work closely with food and beverage outlet managers to ensure all concerned are aware of additional requirements.
Communicate guest satisfaction and concerns that arise in respect to food product
Ensure that any special requests by the convener are communicated and that Royal Service or appropriate maintenance departments are notified of any meeting/banquet room deficiencies, including service areas
Ensures accuracy of billing
Ensure that equipment needs are adequately maintained and inventories kept
Other duties as assigned
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